Returns & Exchanges

At Coburg Aquarium, we want you to be completely satisfied with your purchase, which is why we offer a straightforward return process for items that are faulty, damaged, or change-of-mind. Please ensure all returned products remain in their original, unopened packaging to qualify for a full refund or exchange.

Return Process

• 1.
  Check Eligibility

  Verify that your item is within the 14-day return window and remains in its original, unused condition with all tags and packaging intact.

• 2.
  Contact Support

  Email our customer service team with your order number and photos of the product to receive a Return Merchandise Authorization (RMA) number.

• 3.
  Package Your Item

  Securely pack the items in their original shipping box, clearly marking the RMA number on the outside to ensure efficient processing upon arrival.

• 4.
  Ship and Track

  Send your parcel back to our Coburg warehouse using a trackable shipping service; once received and inspected, we will issue your refund or exchange within 5 business days.