Frequently Asked Questions
Everything you need to know about your aquatic journey.
Do you ship live fish and plants Australia-wide?
Yes, we ship live fish and plants to most locations in Australia. We use specialized aquatic couriers and professional packaging to ensure your livestock arrives healthy and safe. Please check our shipping page for specific state restrictions.
What happens if my fish arrives deceased?
We offer a 100% Live Arrival Guarantee. If your fish or plants do not arrive in good health, please take a clear photo of the specimen inside the unopened bag and contact us within 24 hours of delivery to receive a store credit or replacement.
How long will it take to receive my order?
Dry goods are typically dispatched within 1-2 business days. For live orders, we dispatch on Mondays, Tuesdays, and Wednesdays to avoid weekend transit delays. Delivery times vary by location but generally take 1-3 business days once shipped.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and ZipPay for your convenience.
Can I change or cancel my order after it has been placed?
If you need to modify your order, please contact our support team immediately. Once an order has been packed or dispatched, we are unable to make changes. Live livestock orders cannot be cancelled once they have been prepared for shipping.
Do you offer advice on setting up a new aquarium?
Absolutely! Our team of experts is happy to help. You can contact us via email or visit our store for guidance on water chemistry, equipment selection, and species compatibility to ensure your new ecosystem thrives.